Tuesday, June 26, 2012

The joys of dealing with customer service

I was trying to get my Cox cable tv removed from my account and keep just the internet. Wow, it's like getting your teeth pulled. You speak to someone first to transfer your service which went fine. Then they send you to a downgrade specialist, and she then nags and nags you to keep your service. Why do you want to get rid of it? I'm never home and your channels suck. Well we can upgrade your package. Nope, I watch more netflix now. But netflix is old programming. And if you stream more, you're going to hit your cap and you won't have any internet service at all. We should upgrade your internet. Nope, I've never hit the 200gb cap before. How about just keep local programming on your tv for $30. Nope. I'm out biking three days a week, moving into a new house, need to get everything settled in, and I plan to switch to a new provider. Oh, but we are better. BLAH BLAH BLAH. I think I need to go and check my blood pressure!


  1. Make sure you get a cancellation number. They burned me when I disconnected and tried to send 6 months of past due payments to collection. I know I cancelled bc its hrd to forget horrible customer service calls. Later

  2. Oh wow. I had no clue. Thanks. I'll confirm it with the install guy on Saturday, which for some reason costs $30 to tell me that I can now plug in my internet. Duh.